Last updated: 26 October 2026

Return request window

You may contact us to request a return within 7 days of the delivery date. Please email care@furrests.com with your order number, the item you wish to return and the reason for the request. We will review the request and provide instructions, including the correct return address, before you send anything back. Please do not ship a return until you have received our instructions.

Condition of returned items

For hygiene and product-safety reasons, items that have been opened, used or are not in their original condition may not be eligible for a change-of-mind return, except where applicable law provides otherwise. Please keep the product, packaging and any included accessories together until your return request has been reviewed. This policy does not limit any non-excludable rights you may have under applicable consumer law.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact care@furrests.com as soon as reasonably possible and include your order number, a description of the issue and clear photographs where relevant. We will assess the issue and explain the available remedy. Any applicable rights to repair, replacement, refund or other remedy under mandatory law remain unaffected.

Return addresses and routing

The correct return location depends on the original shipping route and destination. We will confirm the applicable address and return instructions when approving your request.

• US orders: GoBolt, 701 12th St, Carlstadt NJ, USA.
• Orders shipped from the UAE to GCC, Asia or Europe: Warehouse No. 1, Sharjah Industrial Area Fourth, Sharjah, United Arab Emirates.

Return shipping costs for change-of-mind returns are the customer's responsibility, where permitted by law. If an item is confirmed to be faulty, defective, damaged, incorrect or otherwise supplied in error, Furrests will bear the reasonable return shipping cost or provide an appropriate return method, in accordance with applicable law. We will confirm the next steps when we review your request.

Refunds

Once an authorised return is received and inspected, we will notify you of the outcome. If a refund is approved, it will be issued to the original payment method unless applicable law requires otherwise. The time taken for the funds to appear may depend on your payment provider or bank. Shipping charges and other fees will be handled in accordance with the checkout terms and applicable law.

Contact

For return or refund requests, email care@furrests.com. USA: +1 (845) 977-9203. UAE: +971 50 199 7673.