Frequently Asked Questions (FAQs)
How can I contact Furrest?
Email care@furrests.com. You can also call our US number at +1 (845) 977-9203 or our UAE number at +971 50 199 7673.
What currency are the prices I see on the site?
Prices are shown in the currency for your country or region, and you can change it with the currency selector at the top of the site. The currency shown at checkout is the currency you will be charged in. Customers in the UAE see prices in AED.
I just placed an order, when will it ship?
We work to process and dispatch orders as quickly as possible. Where tracking is available, tracking details will be shared through the contact details provided with your order. If your order appears delayed, please email us at care@furrests.com so we can help check its status.
How long does delivery take?
Estimated delivery from dispatch is 2–3 business days in the USA, 1–2 business days in the UAE (next-working-day delivery may be available), 3–4 business days in the GCC, 4–5 business days in Asia and 7–8 business days in Europe. These are estimates, not guarantees. Available methods and charges are shown at checkout.
What is your return window?
Contact care@furrests.com within 7 days of delivery to request a return. Please wait for our confirmation and return instructions before sending an item. Our Returns and Refund Policy explains eligibility and the correct return routing.
Where do I send a return?
Return routing depends on the original shipping route. Please contact care@furrests.com before sending anything so we can confirm the correct address and instructions.
Can I cancel my order?
You are able to cancel your order with no penalty! However, you must cancel your order before it ships. If the item has already been dispatched, please contact care@furrests.com within 7 days of delivery to request a return, as explained in our Returns and Refund Policy.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and we'll do the rest. Once you double-check if the address given is wrong, kindly notify us via email at care@furrests.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission if the order has already been shipped to the provided address.
Where is Furrest based?
For Shopify orders, Terraveraa Holdings LLC is the seller and billing entity unless the details shown for a specific transaction state otherwise. Prime Ventures General Trading LLC supports regional distribution and operations in MENA and Asia. Our listed business addresses are not walk-in retail locations.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you and your furry friends! Use the chat option on the website to get in touch with one of our representatives, or please send us an email at care@furrests.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, so if you wish to get a prompt response, please attach your order number and explain the problem clearly. Thank you!