Thank you for shopping with us! Please read our policy carefully before placing an order.

1. Defective, Damaged, or Incorrect Items Only

We take pride in the quality of our pet wipes. If your item arrives defective, damaged, dry, leaking, or incorrect, you are eligible for a full refund.

Reporting Window:

You must report defective items within 7 days from the confirmed delivery date (based on tracking carrier proof of delivery).

Required Documentation:

To process your refund, please email us at care@furrests.com with your Order Number and clear photo/video proof of the defective product and shipping box.

Once verified, a full refund will be processed to your original payment method.

2. No Returns for Change of Mind

For health, safety, and hygiene reasons, we do not accept returns or offer refunds for change of mind, buyer’s remorse, or unopened/opened items that are not defective.

3. Processing Time

Once your claim is approved, refunds are processed within 3–5 business days. Depending on your bank or credit card provider, it may take an additional 5–10 business days for the funds to post to your account.